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Refund & Exchange

Whale Spout products are made with pride and stitched with love and we hope you are delighted with your purchase. However, due to the handmade nature of each item there may be some slight variations from the website image to your received product. This may be due to differences in computer screen resolutions, photography, or fabric placement on specific products. If for some reason you are unhappy with your purchase, please do not hesitate to contact us so that we can discuss your order and find a solution. Contact must be made within 7 days of your purchase.

If both parties agree for the item to be returned, all items must be returned to Whale Spout in the original condition, unused, unworn, together with packaging and labels intact. Please contact us before dispatching your item.